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Payment methods at City-Slots
Set deposit limit yourself: when it takes effect
Players can establish a personal deposit limit to manage their spending effectively. For instance, a player might set a daily limit of €1,000, which is the maximum allowed per single transaction for Bank Transfer and cryptocurrency methods like Dogecoin (DOGE) and Bitcoin (BTC). This limit becomes active immediately upon confirmation, ensuring that spending stays within the predetermined boundaries from that point forward.
Different payment methods have varying maximum single transaction limits. While Bank Transfers and cryptocurrencies such as Dogecoin (DOGE) and Bitcoin (BTC) permit up to €10,000, methods like Visa/Mastercard are capped at €5,000 per transaction. Prepaid options like CashLib and Paysafecard have a significantly lower maximum of €1,000.
Setting a deposit limit is a proactive measure for responsible gaming, preventing expenditure beyond a comfortable level. For example, if a player wishes to deposit €2,000 using a cryptocurrency, but has set a daily limit of €1,500, the transaction would be declined. This ensures that the player's financial control is maintained through pre-set restrictions.
Cancel withdrawal: what is possible during wait
The ability to cancel a withdrawal depends on the payment method and its processing stage. For instance, withdrawals processed via Bank Transfer, which take 3-5 business days, may offer a window for cancellation before the funds are fully dispatched. This allows players to reconsider their decision before the transaction is irreversible.
Cryptocurrency withdrawals, such as those made with Dogecoin (DOGE) or Bitcoin (BTC), typically process within 0-24 hours. During this period, it is often possible to cancel a withdrawal request, provided the transaction has not yet been confirmed on the blockchain. This offers a brief but crucial window for reconsideration.
Withdrawals via e-wallets like MiFinity or Neteller, which also process within 0-24 hours, generally allow for cancellation. However, once the withdrawal status changes from 'pending' to 'processing' or 'completed', cancellation becomes impossible. For example, a €10,000 withdrawal via Neteller could be cancelled if action is taken within the initial pending phase.
Documents older than 3 months rejected
The Know Your Customer (KYC) process requires players to submit identification documents that are no older than 3 months. This is a standard procedure to verify player identity and address. For example, a utility bill used as proof of address must clearly show the player's name and be dated within the last 90 days.
Failure to provide recent documentation will lead to rejection of the submitted files, delaying the KYC verification. If a player submits a bank statement from four months ago, it will not be accepted, and they will be asked to resubmit a more current statement. This verification step is mandatory before the first withdrawal.
The KYC check itself typically takes 24-48 hours once valid documents are received. Therefore, ensuring that submitted documents, such as a passport or driver's license, are recent is crucial. Documents older than 3 months, like an expired ID, will be automatically flagged and rejected, requiring a re-submission.
Payments Outside EUR: Surcharge for Currency Conversion
When making payments in a currency other than EUR, players should anticipate potential surcharges for currency conversion. For example, if a player deposits using a USD-denominated account with a payment method that does not directly support USD, their bank or the payment processor may apply a conversion fee.
This surcharge is typically determined by the financial institution handling the transaction, not directly by the casino. For instance, a Bank Transfer originating from a non-EUR country might incur a small percentage fee from the sending bank in addition to the transfer amount. The limit for Bank Transfers is between €20 and €10,000.
Players utilizing cryptocurrencies like Bitcoin (BTC) or Dogecoin (DOGE) may also encounter conversion costs if their crypto wallet's base currency is not EUR. While the casino itself charges no fees for these methods, the exchange rate applied by the platform where the cryptocurrency was acquired could include a conversion markup. These limits range from €20 to €10,000.
Bank Transfer: 1 to 3 Business Days to Start Playing
Utilizing Bank Transfer for deposits means that funds may take between 1 to 3 business days to become available for play. This duration accounts for the interbank processing times required to move funds from the player's account to the casino's account. The minimum deposit via Bank Transfer is €20.
Once the Bank Transfer deposit of, for example, €100 is initiated, players must wait for the funds to clear before they can access them in their casino account. This contrasts with instant methods like CashLib or Binance Pay, which credit funds immediately. The maximum deposit limit for Bank Transfer is €10,000.
This waiting period is a characteristic of traditional banking systems, and it affects the immediate start of gaming sessions. If a player wishes to play immediately, alternative deposit methods with instant crediting are recommended. The processing time ensures that the funds are securely received and allocated to the player's account.
Payment methods, limits and fees
| Method | Type | Deposit | Withdrawal | Min. Deposit | Limit | Fees |
|---|---|---|---|---|---|---|
| Visa / Mastercard | card | Instant | 1-3 Business Days (Visa) | 10 EUR | 10 - 5.000 EUR | None |
| MiFinity | e-wallet | Instant | 0-24 Hours | 10 EUR | 10 - 10.000 EUR | None |
| Neteller | e-wallet | Instant | 0-24 Hours | 10 EUR | 10 - 10.000 EUR | None |
| Binance Pay | crypto | Instant | 0-2 Hours | 20 EUR | 20 - 10.000 EUR | None |
| Dogecoin (DOGE) | crypto | 5-30 Minutes | 0-24 Hours | 20 EUR | 20 - 10.000 EUR | None (Network Fee Only) |
| USDT (TRC-20) | crypto | Instant (1-5 Minutes) | 0-24 Hours | 20 EUR | 20 - 10.000 EUR | None (Low Network Fee) |
| CashLib | prepaid | Instant | Not Available | 10 EUR | 10 - 1.000 EUR | None |
| Neosurf | prepaid | Instant | Not Available | 10 EUR | 10 - 1.000 EUR | None |
| Paysafecard | prepaid | Instant | Not Available | 10 EUR | 10 - 1.000 EUR | None |
| Banküberweisung | bank | 1-3 Business Days | 3-5 Business Days | 20 EUR | 20 - 10.000 EUR | None (Bank Fees Possible) |
Which methods do not allow withdrawal
For players looking to keep their funds readily accessible, certain payment methods at City-Slots are designated for deposits only. The Neosurf prepaid option allows instant deposits starting from 10 EUR, but withdrawals are not available. Similarly, Paysafecard and CashtoCode eVoucher function exclusively as deposit methods, with transaction limits up to 1,000 EUR.
These deposit-only methods are designed for quick and convenient funding of an account. While they facilitate immediate gameplay, users must select an alternative method for any payout requests. This limitation is a key consideration for players who prioritize flexible access to their winnings.
Players who anticipate making withdrawals should therefore avoid relying solely on Neosurf, Paysafecard, or CashtoCode eVoucher. Choosing a method like MiFinity, which supports both deposits and withdrawals with limits up to 10,000 EUR, ensures a complete transaction cycle without needing to switch providers.
1,000, 5,000, or 10,000 EUR Limit
The maximum transaction limit for deposits and withdrawals varies significantly across the available payment methods at City-Slots, catering to different player needs. Prepaid methods like Neosurf, Paysafecard, and CashtoCode eVoucher are capped at a 1,000 EUR limit per transaction. This is suitable for casual players who prefer smaller, controlled transactions.
For players with higher betting volumes, options such as Visa/Mastercard offer a higher limit of 5,000 EUR for both deposits and withdrawals. This range provides a good balance for those who engage in more substantial play, allowing for larger, yet still managed, financial movements within their gaming account.
The highest transaction limits are available through cryptocurrency and e-wallet solutions, reaching up to 10,000 EUR per transaction. Methods like Litecoin (LTC), Binance Pay, MiFinity, Dogecoin (DOGE), Bitcoin (BTC), USDT (TRC-20), and Neteller all support this maximum limit, ideal for high rollers and serious players.
Plan live table bets: minimum bet and account balance
For players intending to engage with live table games, understanding the minimum bet requirements and their potential impact on account balance is crucial. However, for many methods including cryptocurrencies and bank transfers, the minimum is 20 EUR.
Considering the minimum deposit of 20 EUR through methods like Litecoin (LTC) or Banküberweisung, a player aiming for extensive live table sessions should ensure their account balance can sustain potential betting patterns. A player depositing 20 EUR and placing multiple bets at a live table with a minimum stake could deplete their balance rapidly if wins are not frequent.
Therefore, to effectively plan for live table bets, especially for high rollers, it is advisable to deposit a sum that comfortably exceeds the minimum required. For instance, using a method with a 10,000 EUR limit, a player could deposit a larger sum to absorb potential losses and enjoy longer play sessions without constant reloads.
Request withdrawal on mobile: 4 steps in account
Initiating a withdrawal request through a mobile device on City-Slots typically involves navigating through the account's user interface. The process begins with logging into the player's account via the mobile browser or dedicated app. Once logged in, the player must locate the 'Withdrawal' or 'Cashier' section, usually accessible from the main menu or dashboard.
The second step involves selecting the preferred withdrawal method from the available options that support payouts. Following this, the player will need to enter the desired withdrawal amount, ensuring it meets any specified minimums and does not exceed the maximum limits for the chosen method. For example, a withdrawal using MiFinity can be up to 10,000 EUR.
The final steps usually include confirming the transaction details and submitting the withdrawal request. It's important to note that KYC verification, requiring an ID and proof of address, is mandatory before the first withdrawal can be processed, with checks taking 24-48 hours. This process ensures account security and compliance.
Instant-Banking vs. Credit Card: speed and fees
When comparing Instant-Banking methods, which are often represented by cryptocurrency options like Binance Pay or USDT (TRC-20), with traditional Credit Cards such as Visa/Mastercard, significant differences in processing times and fees emerge. Instant-Banking methods, particularly cryptocurrencies, can offer near-instantaneous deposits, typically within minutes, and withdrawals often processed within 0-24 hours with no fees beyond network charges.
Credit Cards like Visa and Mastercard provide instant deposits, which is convenient for immediate play. However, their withdrawal processing times are longer, usually taking 1-3 business days. Importantly, both Visa/Mastercard and most Instant-Banking methods, including Litecoin (LTC) and Bitcoin (BTC), generally do not incur direct fees from the casino itself, with crypto transactions only subject to network fees.
For players prioritizing speed and minimal transaction costs, especially for high-volume transactions up to 10,000 EUR, cryptocurrency-based Instant-Banking methods present a strong advantage. While Credit Cards offer familiarity and instant deposits, their slower withdrawal times and potential for longer processing periods make them less ideal for those seeking rapid access to their funds.
E-Wallet Payouts in 0 to 24 Hours
The Neteller e-wallet facilitates both deposits and withdrawals, with transactions processed instantly for deposits and within a 0 to 24 hours timeframe for payouts. The minimum deposit is 10 EUR, while the maximum limit stands at 10,000 EUR for both deposit and withdrawal actions. No fees are associated with Neteller transactions, making it a cost-effective option.
MiFinity, another e-wallet solution, also offers instant deposits and a withdrawal window of 0 to 24 hours. Similar to Neteller, MiFinity allows transactions from a minimum of 10 EUR up to a maximum of 10,000 EUR. Users will find no additional charges applied by the casino for using this method.
For high rollers, the USDT (TRC-20) cryptocurrency option provides a significant withdrawal limit of up to 10,000 EUR within a 0 to 24 hours processing period, with deposits being instant. This crypto method requires a minimum transaction of 20 EUR, but charges no fees beyond the standard network cost.
How Long Does the First Payout Take
The initial withdrawal process at City-Slots involves a Know Your Customer (KYC) verification, which requires an identification document and a proof of address not older than 3 months. This verification step typically takes between 24 to 48 hours to complete. Therefore, the very first payout will be subject to this extended processing time.
Once the KYC verification is successfully completed, subsequent payouts are generally processed within the standard timeframes for the chosen method. For instance, e-wallets like Neteller and MiFinity, as well as cryptocurrency options like USDT (TRC-20), are processed within 0 to 24 hours. This means after the initial hurdle, access to funds is relatively quick.
For players opting for card payments via Visa or Mastercard, the first payout, like all subsequent ones, will take 1 to 3 business days after the KYC has been cleared. While deposits are instant, the withdrawal duration for card transactions is longer compared to e-wallets and cryptocurrencies, which is an important factor for players managing their funds.
Visa and Mastercard: Card Payment Process
Deposits made using Visa or Mastercard are processed instantly, allowing players to begin their gaming sessions without delay. The minimum deposit amount for card transactions is set at 10 EUR, with a maximum limit of 5,000 EUR per transaction. No additional fees are charged by the casino for using these popular card payment methods.
Withdrawals to Visa and Mastercard are subject to a processing time of 1 to 3 business days, which is a standard timeframe for card-based transactions. While the casino does not impose any fees, it is advisable for players to check with their card issuer for any potential charges on their end.
The card payment process for both deposits and withdrawals is designed for user convenience, integrating seamlessly with the gaming platform. Players can confidently use their Visa or Mastercard for transactions, with the assurance of instant deposits and a defined, albeit longer, payout window for withdrawals. This method caters to a broad range of players accustomed to card usage.
Credited instantly does not mean withdrawable
While many deposit methods at City-Slots, such as CashtoCode eVoucher, Neteller, and Visa/Mastercard, offer instant crediting of funds to a player's account, this speed does not extend to immediate withdrawal capabilities. The casino's policies require a verification process before any funds can be cashed out, regardless of how quickly they were deposited.
The distinction between instant deposit and withdrawable funds is crucial, especially for high rollers. For example, a 10,000 EUR deposit made via USDT (TRC-20) is available for play immediately, but it cannot be withdrawn until the KYC procedure is completed and approved, which can take 24 to 48 hours for the initial withdrawal.
Prepaid methods like CashtoCode eVoucher, CashLib, Paysafecard, and Neosurf, while offering instant deposits up to 1,000 EUR, do not support withdrawals at all. This means any funds deposited using these methods are intended solely for gameplay and cannot be cashed out, a key term for players to understand before choosing their banking option.
Withdrawal in 0 to 24 Hours After Session
For players utilizing e-wallets such as Neteller and MiFinity, or cryptocurrencies like USDT (TRC-20), Dogecoin (DOGE), Bitcoin (BTC), Litecoin (LTC), and Binance Pay, withdrawals can be processed within a 0 to 24 hours timeframe. This rapid processing applies to transactions made after a gaming session concludes and the KYC verification is complete.
The withdrawal limit for these methods can extend up to 10,000 EUR for USDT (TRC-20), Dogecoin (DOGE), Bitcoin (BTC), Litecoin (LTC), and MiFinity, offering significant flexibility for high rollers. Binance Pay also supports this 10,000 EUR limit. These options provide a swift return of funds after a successful gaming period.
It is important to note that the 0 to 24 hours withdrawal window is contingent on the completion of the KYC process, which requires an ID and proof of address and takes 24-48 hours for the first payout. Subsequent withdrawals, after the initial verification, will adhere to the stated timeframe, assuming no other account restrictions are in place.
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